Shipping & Returns

SHIPPING

All Moobee products are made in Auckland, New Zealand

 
SHIPPING NEW ZEALAND & AUSTRALIA

Bento Bags - FREE Standard NZ & AU courier within New Zealand & Australia

Planters - $5 Flat fee courier within New Zealand & Australia

NZ 1-3 working days target delivery (excluding rural)

AU 3-5 working days target delivery (excluding rural)

Please note some oversized items may have different shipping costs or may only be collected from our Auckland workroom. See the product page for details

INTERNATIONAL SHIPPING

Sorry, we currently do not offer shipping overseas other than Australia

RETURN & EXCHANGE POLICY
PRODUCT RETURNS

For change of mind returns (excluding sale items) we offer a store credit for the value of the product (excluding shipping charge).

 
SALE ITEMS

We do not offer returns on any sale products purchased

 
OTHER THINGS TO NOTE:

The items needs to be received back to us within 21 calendar days of delivery to qualify for a refund. Return shipping costs are to be covered by the customer. The cost of delivery for returns is not refundable unless the item is faulty. All returns are at the discretion of Moobee.


If you're sending an online order back to us, we recommend using a tracked service as Moobee cannot take responsibility for lost packages. Until your return is received by Moobee, it is your responsibility. 


Please allow 3 working days for a return to be processed from the time that your return is received. All items will be inspected upon return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at your cost.


FAULTY ITEMS

If your item is faulty, the fault will be assessed. Sometimes this assessment can be done by the customer sending us a photo. Otherwise we will arrange for the item to be returned at our cost. Firstly a repair will be sort, or the item replaced and as a last option, a refund. 

Please allow 3 working days for a return to be processed from the time that your return is received. All items will be inspected upon return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at your cost.

MOOBEE

We're all about creating fun and unique items for your home or gift. We love to mix colourful prints and pops of colour in our pieces. Our range is hand crafted by us in our Auckland home studio

CONTACT

Email  hello@moobee.co.nz

Address - Glenfield, Auckland, NZ

JOIN OUR MAILING LIST

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